Hong Kong carrier delays Flight UO559 by nearly ninety minutes after boarding altercation between passengers in Da Nang
A budget carrier, HK Express, removed two passengers ahead of take-off on a Sunday evening flight from Da Nang to Hong Kong following a heated confrontation that caused a delay of nearly ninety minutes.
The couple were asked to leave while boarding Flight UO559 after an argument in the waiting area escalated, with online footage showing the woman shouting accusations of prostitution visits and physical abuse against her partner, including claims she had been “punched forty times”.
The pair subsequently disrupted boarding, engaging in a verbal altercation with three cabin crew members once on board.
The airline confirmed that the behaviour was considered disruptive, and appropriate action was taken in line with its zero-tolerance policy toward conduct that endangers crew or passengers.
The aircraft departed later than scheduled after the removal of the individuals following intervention by ground staff.
Although the incident centred on personal allegations rather than public safety per se, its impact on operational scheduling underscores the sensitivity of passenger conduct in confined travel environments.
HK Express noted the delay in its official flight status tracker, showing Flight UO559 pushed back from its scheduled departure following the incident.
The carrier has not publicly disclosed the identities of the removed passengers, nor whether further sanctions—such as blacklisting from future flights—will apply.
The airline emphasised that it remains committed to safeguarding both safety and the travel experience of its clientele in line with aviation security regulations.
Observers say the episode may prompt a review of boarding screening and crew-response protocols for managing heated disputes before or during flight boarding procedures.
The couple were asked to leave while boarding Flight UO559 after an argument in the waiting area escalated, with online footage showing the woman shouting accusations of prostitution visits and physical abuse against her partner, including claims she had been “punched forty times”.
The pair subsequently disrupted boarding, engaging in a verbal altercation with three cabin crew members once on board.
The airline confirmed that the behaviour was considered disruptive, and appropriate action was taken in line with its zero-tolerance policy toward conduct that endangers crew or passengers.
The aircraft departed later than scheduled after the removal of the individuals following intervention by ground staff.
Although the incident centred on personal allegations rather than public safety per se, its impact on operational scheduling underscores the sensitivity of passenger conduct in confined travel environments.
HK Express noted the delay in its official flight status tracker, showing Flight UO559 pushed back from its scheduled departure following the incident.
The carrier has not publicly disclosed the identities of the removed passengers, nor whether further sanctions—such as blacklisting from future flights—will apply.
The airline emphasised that it remains committed to safeguarding both safety and the travel experience of its clientele in line with aviation security regulations.
Observers say the episode may prompt a review of boarding screening and crew-response protocols for managing heated disputes before or during flight boarding procedures.







































